Picking up the car

What to check before signing the rental agreement

The agreement is signed in a hurry at a counter, and it overrides whatever the booking page said. A short, targeted read of four or five clauses catches nearly every costly surprise.

Check the figures against your booking

The total, the deposit amount, the insurance package and the included mileage should all match what you booked. Where they differ, resolve it before signing rather than after.

Extras added at the counter — upgrades, additional insurance, equipment — should appear as separate lines you recognise and agreed to.

The clauses that matter

Excess and exclusions

What you are liable for after damage, and which damage is excluded from cover whatever package you bought.

Fuel policy

Which rule applies and what the supplier charges per litre if the tank comes back short.

Mileage

Whether the allowance is genuinely unlimited, and the per-kilometre rate above any cap.

Geographic limits

Where the car may not be taken — borders, ferries and unsurfaced roads are the usual restrictions.

Return terms

The exact time, the location and what a late return costs per hour.

Named drivers

Confirm every person who will drive is listed. This is the clause most often left incomplete, and it voids cover entirely if the wrong person is at the wheel.

Keep a copy

Take the signed agreement with you, or photograph every page. At return you will want to point at what was agreed rather than argue from memory.

Keep it until the deposit has cleared, not just until the car is handed back.

FAQ

Does the agreement override the booking?

In practice yes. Check that the figures match your booking before signing, and query differences at the counter.

Which clauses matter most?

Excess and exclusions, fuel policy, mileage, geographic limits and return terms.

What if extras were added I did not ask for?

Have them removed before signing. Once signed, they are much harder to reverse.

Do I need a paper copy?

Keep the agreement or photograph every page, and hold it until the deposit clears.

Is a verbal assurance binding?

Not usefully. If it matters, it should be written on the agreement.

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