What is actually checked
- Bodywork against the handover damage record.
- Wheels and tyres, particularly kerb damage to alloy rims.
- Glass, mirrors and lights.
- Fuel level against the agreed policy.
- Mileage against any cap.
- Interior condition, including smoking and excessive dirt.
- Presence of the spare, jack, triangle and documents.
Why the handover record decides everything
A charge for damage is only defensible if the damage was not there at collection. If the handover form recorded it and you photographed the form, the charge falls away.
This is why the inspection at pickup matters more than the one at return.
Be present if you possibly can
An attended inspection lets you see and question a finding immediately. Once the car is checked without you, contesting a charge means arguing from photographs after the fact.
If staff are available, walk round the car with them and have the outcome written on the return document before you leave.
Contesting a charge
Ask for evidence
Request photographs of the claimed damage and the repair quotation. A charge with no evidence should not stand.
Compare against your own record
Produce the handover form and your pickup photographs showing the same damage or a clean panel.
Escalate in writing
Raise it with the supplier in writing, then with the booking platform if the supplier does not respond.